This policy explains how e-Com GOD operates, the choices available to customers, and how to contact the grievance team.
Before closing
Download required reports and invoices, remove team access and schedule subscription cancellation. Account closure and subscription cancellation are separate actions.
Submit a request
Email hello@dkntechnologies.com from an address owned by the workspace owner. Include the workspace slug, shops to disconnect and whether the request covers a user profile, integration, shop or entire workspace.
- We may request authentication or additional proof of authority.
- We will acknowledge the request and explain any data that must be retained.
- Requests affecting another person require appropriate authority.
What deletion does
Approved closure revokes or deletes stored integration credentials, removes active tenant data and schedules associated facts and aggregates for deletion. Cached views are invalidated. Data held by a provider remains with that provider unless deleted there separately.
Exceptions and backups
Invoices, tax records, security evidence, dispute records and information under a legal hold may be retained as required. Encrypted backups age out according to backup schedules and are not restored for ordinary product use after verified deletion.