This policy explains how e-Com GOD operates, the choices available to customers, and how to contact the grievance team.
Agreement and eligibility
These Terms form an agreement between the customer and DKN Technologies, Mumbai, Maharashtra, India. By creating a workspace, authorising a connection or purchasing a subscription, you confirm that you may bind the relevant business and that the supplied information is accurate.
Service and customer responsibilities
e-Com GOD consolidates data from connected sources into commerce analytics, reports and operational alerts. You remain responsible for business decisions, source configuration, lawful collection of customer data and the accuracy of costs or assumptions you enter.
- Maintain secure accounts and invite only authorised team members.
- Use provider APIs, tokens and data in accordance with their terms and applicable law.
- Review quality, freshness and formula indicators before relying on a metric.
- Do not use analytics as financial, tax, accounting or legal advice.
Trials, plans and renewal
New workspaces receive a 14 day trial. A charge occurs only after a paid Razorpay subscription is authorised. Paid subscriptions renew at the selected monthly or annual interval until cancellation. Displayed prices exclude 18% GST unless stated otherwise.
- Starter includes 1 shop and 3 users; Growth includes 3 shops and 10 users; Scale includes 10 shops and 25 users.
- Plan changes may take effect immediately or at the next billing cycle as shown during checkout.
- We may change future prices with advance notice; an existing paid period is not repriced retrospectively.
Payment failure, cancellation and suspension
Pending or halted subscriptions may enter a seven day viewing grace period while syncing is paused. After grace, access may be limited to billing and account functions. Cancellation normally takes effect at the end of the current paid period.
- Reactivation may require a new Razorpay subscription and a catch up sync.
- We may suspend access for security risk, unlawful use, missed payment or material breach.
- Refund eligibility is governed by the Refund and Cancellation Policy.
Source data and availability
Metrics depend on data supplied by Shopify and other connected providers. Provider outages, API limits, configuration changes, delayed events, missing cost inputs or source corrections may change freshness and results. We do not guarantee uninterrupted availability, a particular commercial outcome or perfect source data.
- Attributed advertising revenue is not additive to authoritative commerce revenue.
- Estimated and incomplete values are labelled where detected.
- Unsupported metrics remain unavailable rather than being inferred without a reliable source.
Ownership, confidentiality and feedback
Customers retain rights in their source data. DKN Technologies retains rights in the platform, software, metric definitions, design and documentation. Each party must protect confidential information. Feedback may be used to improve the service without identifying confidential customer data.
Liability and governing law
To the extent permitted by law, indirect, incidental, special or consequential losses are excluded. Aggregate liability relating to the service is limited to fees paid for the affected subscription during the three months before the event, except where law does not allow that limitation. These Terms are governed by the laws applicable in Maharashtra, India, subject to mandatory consumer rights.
- Questions and grievances may be sent to DKN Technologies Grievance Desk at hello@dkntechnologies.com.
- The Acceptable Use, Privacy, Cookie, Refund and Data Deletion policies form part of these Terms.